tipirigpipirig wrote:radu.b wrote:...fiabilitatea si pretul le-au mentinut pe piata atat la noi cat si in alta parte, altfel ar fi disparut demult.
Cu respect.
Radu
- tot fara sa intru in polemica si de aceea aici termin discutia aici
: eu vorbeam de piata noastra - unde calitatea armelor si alicelor gamo nu este identica cu cele oferite pe piata externa. aici intr-adevar ar fi disparut demult de pe piata daca era o concurenta (varietate de arme) adevarata sau macar schitata. - nu discut acum de ce nu este
Buna ziua.
Nu neaparat pentru a continua , dar avand in vedere obiectiile ridicate (nu doar de dumneavoastra) in ceea ce priveste calitatea produselor Gamo, as dori sa va prezint o copie dupa corespondenta d-lui Serban Matei, Director General al firmei Arrow si staff-ul firmei Gamo,ca argument la faptul ca ne preocupa orice problema, inclusiv faptul ca suntem tratati drept consumatori de mana a doua (cum s-a inaintat ideea)
De: Arrow International [mailto:.........]
Enviado el: viernes, 11 de mayo de 2007 13:24
Para: Sven van den Heuvel
Asunto:
Dear Sven,
I want to draw your attention about some quality problems pointed by our customers on our Forum page on internet.
1. more and more the pellets are deformed.
2. the round pellets are a little bit oval.
3. the wire diameter from rifle springs is smaller than in the past.
4. the axis of the gun and the axis of the stock are not in the same plane. I know that this is normal for hunting guns. It is normal also for yours or is a defect?
I am looking forward to receiving your comments.
Best regards,
Serban
___________________________________________________________________
De: Sven van den Heuvel
Enviado el: viernes, 11 de mayo de 2007 14:41
Para: Arrow International
CC: Maria Colell
Asunto: RE:
Dear Serban,
I am sorry to hear this. I have forwarded your email to our Qualtity Manager. He will analyse the situation and we get back to you.
Best regards,
Sven
----- Original Message -----
From: Josep Centelles
To: Arrow International
Cc: Maria Colell ; Sven van den Heuvel
Sent: Tuesday, May 15, 2007 2:27 PM
Subject: RE:
Dear Mr. Serban,
I am Josep Centelles (Quality Manager):
First of all , thanks for the information because we use this information to improve our products.
In order to analize these concerns in the proper way we need to have from you some extra information:
1. What are the models of pellets that you find deformed? Could you send to us some photos please?
2. The round lead pellets are not completely spheric , this is because the lead can be deformed easily and it is not possible to produce a perfect spheric shape. This is not a question of the GAMO round pellet, all the manufacturers has the same situation with lead. The BB pellet is the most spherical one (but is made in steel). If you could send to us photos of these pellets we can analize this concern.
3. We have not changed the diameter of the wire in the springs. We adjusted time ago (2 years ago) the tolerances in the diameter of the spring (not wire) in order to improve the functionality of the internal mechanism avoiding vibrations. Nowadays we have one of the best springs in the market (No complains).
4. You are right , this is not a defect , we have this design in our airguns.
Please, if you have any other question or if you are not happy with my answers tell me.
We are here to help you and to cooperate 100% with you,
Many thanks again and best regards,
Josep
Mail-ul este datat cu luna mai, adica la momentul primelor obiectii aparute pe forum.
Sper ca am reusit cat de cat sa schimb parerea dumneavoastra fata de noi si fata de firma producatoare si sa intareasca convingerea fata de preocuparea noastra si a lor fata de calitatea produselor.
Din mail-ul original am sters cateva informatii pe care fireste nu le pot posta.
Cu stima,
Radu
).